01. How far in advance do we need to book our service(s)? It is recommended to book your services at least 4-6 weeks in advance of your event date or desired project deadline.

02. How do I book my service(s)? To get started, please fill out either our Special Events or Wedding contact form to receive your custom proposal. Once your proposal is accepted, your contract and invoice will be generated. Services are considered booked once your contract has been signed and your 50% non-refundable retainer has been paid.

03. I have a wedding planner. Can I book with you directly or does my planner have to contact you?  You are welcome to book directly. If more parties need to be aware of the production process please include them on your intake form.

04. Do you offer delivery? Yes. We use a third-party delivery service. Price of delivery is based on volume of your order and travel time/distance. The window for delivery and pick-up is between 8am and 8pm. You will need to confirm overnight storage options with your venue, if delivery or pick-up cannot be completed within those hours.

05. Is  pickup available? Yes. You may pick up your items on an agreed upon date and time at no charge.

06. Where are you located? We are located in Chicago, Illinois, the Downtown/South Loop area.

07. Do you offer rentals? Yes. We have a modest collection of rentals.

08. I am interested in a few rental mirrors. Can you hold them for me? Rentals are first come first served. It is recommended to book your services at least 4-6 weeks in advance.

09. Can you letter on a surface I provide? Yes. 

10. My wedding is outside of Chicago, can we still book your services? Yes. We can ship day-of-details and signage. Please make sure you allow yourself enough time when booking for production, shipping and delivery. We do not ship mirrors.

11. What is your cancellation policy? If for any reason you need to cancel your order, please notify me immediately. Your retainer is non-refundable and fairly compensates Provider for committing to provide Services and turning down other potential projects/clients. If your project has already moved to physical production, you will be responsible the remainder of your balance. 

12. What is your return policy?  Due to the custom and subjective nature of calligraphy, returns are not allowed. However, if there is an issue with your order, please email us immediately. Any issues with work due to designer error will be made priority and fixed at no charge. If the issue was caused due to replication of client error(s), missed deadlines, etc. a fee, including a rush fee, to fix the issues will be applicable.